Property Mgmt Back Office
Property management back office that runs tenant comms and maintenance coordination like a control tower, faster response, fewer owner escalations, and cleaner renewals.
Ideal Customer Profile
- •Property management firms with 1,000-10,000 doors (residential) or mixed portfolios
- •Buyer: owner/COO; champions: maintenance manager, leasing lead
- •Trigger: backlog, slow vendor coordination, tenant churn, overwhelmed staff
Offer + Pricing Shape
- •Retainer priced per door band or per portfolio: comms, work orders, renewals tracking
- •Tools: AppFolio/Buildium/Yardi + ticket workflows + vendor dispatch
- •SLAs: response time, vendor scheduling time, resolution updates cadence
90-Day Execution Plan
0-30 Days
Sign 1 mid-size PM via targeted outreach, build ticket SOPs + escalation matrix
31-60 Days
Deliver measurable response improvements, add renewals tracker, convert to retainer
61-90 Days
Onboard 3 PM firms, build 'portfolio health report', hire pod lead + 3 coordinators
Scoreboard (Weekly KPIs)
First response time
Work order aging
Renewal completion %
Tenant satisfaction
Margin %
Churn
Build PropDesk
Ready to lead this business? Apply for the Summer 2026 cohort.
Apply as Founder-in-Residence