PowerOpsHQ is a managed Remote Operations Center (ROC) delivered through offshore pods that convert raw SCADA/monitoring alarms into dispatch-ready escalation packets with strict SLAs (ack → triage → handoff confirmation). The service is software-embedded with PowerOpsHQ AI Enableed Autopilot + GAIA as the intelligence layer (anomaly detection, digital twin onboarding, ticket creation and reporting), while PowerOpsHQ owns the operating procedures, incident taxonomy, and 24/7 exception handling.
Ideal Customer Profile
- •Independent Power Producers (IPPs), solar/wind O&M firms, and utility-scale asset owners with 50-500 MW portfolios needing 24/7 monitoring without full in-house NOC staffing
- •Buyer: VP Operations / Asset Management Director; champions: SCADA managers, field service leads
- •Trigger: alarm fatigue, missed tickets, slow dispatch, rising O&M costs, scaling portfolio without proportional headcount
Offer + Pricing Shape
- •Setup: SCADA integration + alarm taxonomy mapping + SOP buildout + digital twin onboarding (2-4 weeks)
- •Monthly retainer per MW or per site: 24/7 alarm monitoring, triage, escalation packet creation, dispatch coordination
- •Add-ons: performance reporting dashboards, anomaly detection tuning, incident post-mortem reviews, SmartHelio Autopilot + GAIA integration
90-Day Execution Plan
0-30 Days
Integrate with 2 pilot sites' SCADA/monitoring systems, build alarm taxonomy + escalation SOPs, onboard SmartHelio digital twins
31-60 Days
Stabilize SLA metrics (ack <5 min, triage <15 min, handoff <30 min), convert pilots to monthly retainers, document 50+ runbooks
61-90 Days
Scale to 5 sites / 100+ MW monitored, add shift lead + QA analyst, publish performance case studies, launch anomaly detection reporting
Scoreboard (Weekly KPIs)
Build PowerOpsHQ
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